To ensure the best experience for all our clients, we kindly ask you to observe the following salon policies.
We use testing to check suitability for the colouring products we provide.
You will need a Skin Patch Test at least 48 hours before your colour appointment. If fail to do so no chemical process/colouring service can be carried out and the appointment will be cancelled/rescheduled. The test takes less 5 minutes.
Reactions to hair colour can be very serious. There are strict guidelines from manufacturers, insurers and industry bodies around using hair colour and other chemical processes. We endeavour to give you peace of mind so that you can safely enjoy your visit to the salon.
We use screening to monitor the need for testing you before your service. If nothing has changed since your last test and we have a valid record (typically within the last 6 months) it will be ok to proceed with your service.
One of the triggers for sensitivity and reactions to hair colour is exposure over time, therefore it is important we monitor for your safety. Auburn Hair & Beauty are committed to your safety and only use the best products and methods for hair colouring.
We understand sometimes you may have to cancel your appointment. However, cancellations or rescheduling are not permitted less than 48 hours before your appointment time.
Our online booking system will automatically lock bookings 48 hours prior to the scheduled start. Please ensure any changes are made well in advance.
You can manage, reschedule, or cancel your bookings online via your Account Dashboard up until the 48-hour deadline.
For emergencies or issues, please contact us directly on 01243 552875 or email us.
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
Tell someone you're not happy with the service you've received, either while you're in the salon/barbershop or as soon as possible after leaving.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks.
For more information or any queries please email auburnhairandbeauty22@gmail.com
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